Terms and Conditions

Concierge Black offers a monetary gift card which can be exchanged either directly with our select partners or using our concierge service.

Gift card purchasers can choose a monetary amount which can be sent via email instantly or by post.

Concierge Black is not a provider of experiences or stays offered through the website, however acts as a concierge service to allow the gift card holder to redeem their gift card using the credit on the digital card.

When a gift card is purchased, it can be used immediately and never expires.

Refunds are allowed up to 1 year after purchase and can be made through a request to our team by email from the original purchaser. After this refunds are not possible. Please see our refund policy for further details about when this applies.

Concierge Black reserves the right to choose what experiences or stays are available to book. We do not allow users to book illegal or immoral experiences and we reserve the final judgement in terms of what we will allow card holders to book. If we cannot find something suitable then a refund request may be made if this is within 12 months of the original purchase.

The credit on the card must cover the balance of services requested. If extra funds are required to redeem the voucher on any particular service then the card holder will need to top up the monetary voucher value to cover the cost along with any payment gateway and service fees we charge. Extra top ups cannot be refunded.

Some experiences or stays may charge a booking fee and this will be passed onto the card holder, and credit must cover any extra fees from third party providers.

Once a gift card is redeemed, Concierge Black holds no liability to the purchaser or the card holder, an any service requested will be bound by the terms of that third party provider.

The gift card holder voluntarily assumes all risks and danger incidental to the event for which any ticket or booking is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, Concierge Black and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.

Bookings are issued subject to the rules and regulations of the venue, and/or provider.

Please check your tickets, as mistakes cannot always be rectified.

Occasionally, events are cancelled or postponed by the third party service, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.

The venue and/or partner reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.

We regret that tickets cannot be exchanged or refunded after gift cards have been redeemed and booked into an event.

Bookings are sold subject to the venue or promoter’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

If a booking is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, Concierge Black or one of their authorised sub-agents, it will become voidable and the holder may be refused entry to or ejected from the venue.

The partner may operate a No Smoking Policy.

The promoter, partner, venue management, third party provider and Concierge Black accept no responsibility for any personal property.

Some bookings may only be for ticket holders who are over 18 years of age. Identification may be required. Concierge Black accepts no responsibility should you bring extra guests under the age of 18 years old who are denied entry.

Concierge Black is only available to purchasers and gift card holders over the age of 18 years old, however activities may be booked for persons under the age of 18 by a parent or guardian.